Phone Parent ® Phone Tracker Frequently Asked Questions and Installation Instructions


Phone Tracker Apple FAQ

What is PhoneTracker?
PhoneTracker is a world-leading phone tracking app. It tracks phone activities like the apps installed on a phone, phone contacts, as well the GPS location of the phone. PhoneTracker is a free-to-download app, available on both Apple smartphones and Android smartphones.

How Does PhoneTracker Work?
After installing the PhoneTracker app on a smartphone, be it Android or Apple, the app starts storing the activities on the phone. It stores the contact information; apps installed on the phone and uses GPS locale transmission to ascertain the location of the phone. It then sends the information to the PhoneTracker official website once there is an internet connection every thirty minutes. That way, the user of the tracking app can go to the website to view useful information on the phone they are tracking or monitoring. The information sent to the control panels is available for viewing 24/7.

For a first-time user, the data collected from your phone by the PhoneTracker app won't be immediately displayed on the control panel.

It may take up to thirty five minutes before the data is available for viewing on the control panel after your first login.  You need to have good internet on your phone for the app to send the collected data to the control panel. This includes the phones being monitored or tracked, they should also have good internet connections: 3G or 4G connection at least, because the app needs a good internet connection to send information to the control panel for you to access that information. Restart the phone after twenty minutes if the data is still not displayed on the control panel.

What is meant by Location Tracking?
Location tracking has to do with determining the location of the phone user. This is done by using the GPS information from the phone to track where the phone has been at different times.

On installing the PhoneTracker app, the app starts tracking the GPS location of the phone, it stores the location after every thirty minutes. It sends the information regarding the GPS location of the phone that is stored to the control panel on the official website of PhoneTracker.

Can I Monitor the GPS Location of a Mobile Phone With its Number?
PhoneTracker tracks the GPS location of a mobile phone as long as it has an internet connection. You just have to install the app on the phone you want to track and add it to your account with PhoneTracker.

What Is Your Refund Policy?
The app may ask you for your credit card information among other personal information when creating your account. But this doesn't mean it will try to deduct from your bank balance.

PhoneTracker is a free phone tracking app, so it doesn't charge you for anything. It only collects your personal information so it can provide the best products and services for users.

How Do I Know If PhoneTracker Is Not A Scam?
PhoneTracker is not a scam app. The app is a trusted time tracking with millions of downloads around the world.  If you read the privacy info, terms and agreement, and about the PhoneTracker brand, you will see that the app is not a scam. You can check various review sites like Trusted, you will find that the app is not a scam. PhoneTracker is a product of Spy Phone Labs LLC, a trusted software development company based in New York, USA.

Is PhoneTracker App Secure?
The app is secure. Even though it asks for some information from you while you are creating your account, it won't give your information to a third-party organization.  The PhoneTracker is completely secure for family use. It doesn't steal your information, and it won't share your information with other people.

Is PhoneTracker Legal?
PhoneTracker is a legal solution to a popular problem people with smartphones face, or parents with children that have smartphones. The app follows the laws governing everything that entails making a phone tracking app.  The app is not intended for malicious use. It follows the necessary laws, and it was only created to help parents especially, protect their kids.

Does It Allow To View Deleted Messages?
Remember that PhoneTracker stores contact data and so on the phone that has it installed, the app sends such data to the control panel that you can access on the official website. This means that if the app has gathered any data from a phone, it sends such data to the control panel on the official PhoneTracker website. The app collects information on GPS location, phone contacts, and apps installed on the phone

Is My Kid’s Phone Compatible with PhoneTracker?
Very likely. PhoneTracker is compatible with Android smartphones and Apple smartphones. For Android smartphones, it works fine on Android 2.2x, Android 2.3x, Android 4.0x, up to the latest Android versions. This makes up 97% of the total Android phones that are in use. However, it won't work on Android 2.1x and other earlier Android versions, it won't also work on Android smartphones that have been rooted to alter the Android OS on the phone. Otherwise, the PhoneTracker app is compatible with your kid's phone, so you have nothing to worry about in terms of compatibility.

Can I track devices with the same account?
The simple answer is yes. Let's say you are a parent and you have three kids or even five. If you need to track your kids' phones, you would only need to create an account with PhoneTracker on the official website. Then install the app on your kids' Apple or Android smartphones.

The app will send useful information for tracking their phones to the control panel so that you can view them. Lest we forget, PhoneTracker allows you to track up to five phones with the same account. PhoneTracker is truly a family phone tracking app.

Is PhoneTracker Really free?
The app is completely free to download and use on both Apple smartphones and Android smartphones.  You do not need to lay any subscription or whatever to use and enjoy the PhoneTracker app.  Sometimes the best things are truly free, that's what the creators of the PhoneTracker app (Spy Phone Labs LLC) have shown us.

Does the app work anywhere in the world, and with any mobile network provider?
Yes, the PhoneTracker app works worldwide. Even Though the company is located in New York USA, the app is available for download anywhere and can be used the same way in any other country. The app does not discriminate between any mobile network provider, all you need is a good connection, maybe 3G or 4G or even something better.

Do I need to have the phone I want to monitor to install PhoneTracker?
You have to install the PhoneTracker app on the phone you want to track. Do this with the consent of the owner of the phone, as the PhoneTracker app is not meant to be downloaded on a person's phone without their permission.

Will my kid know it's installed?
Your kid will know the app is installed, and that's alright. But if you fear that your kid may uninstall the app, then download a smart lock app on the kid's phone to protect the PhoneTracker app and prevent it from being uninstalled without your permission. The app will send a notification to the phone every twelve hours so the owner knows that the app is running on the phone.

How do I install Phone Tracker remotely?
You cannot install the PhoneTracker app remotely. You have to be there to do the entire installation.

Do I need to root the phone I want to monitor?
No, rooting the phone you want to monitor will stop the app from working on it.

Where can I see the information of the mobile phone I am tracking?
Just go to the control panel on the official website, PhoneTracker.com. Login to your account and you can view everything you need there. The app is simple to use, as much as the website is easy to use.

What if I need technical support?
PhoneTracker does not provide technical support. If you need any help, email support@PhoneTracker.com. You can open a support ticket in the control panel and enter your username and password so that your account can be accessed.

What is the cost to download and use the Phone Tracker software on my smartphone?
This is a free download that can be used to monitor activity on as many as five different phones from the same account. Please review our pages here at PhoneTracker.com for more information about installing and using Phone Tracker, as well as other important information about this software.

IMPORTANT INFORMATION ABOUT THIS APP: PHONE TRACKER IS NOT INTENDED TO BE USED, AND MAY NOT BE USED, TO SECRETLY OR SURREPTITIOUSLY OBTAIN DATA FROM A MOBILE PHONE WITHOUT THE USER'S CONSENT. DOWNLOADING PHONE TRACKER ON ANY PHONE WITHOUT THE KNOWLEDGE AND CONSENT OF THE OWNER IS STRICTLY PROHIBITED AND MAY BE A VIOLATION OF FEDERAL AND/OR STATE PRIVACY LAWS. TO DETER UNLAWFUL AND/OR UNAUTHORIZED USE OR MISUSE OF PHONE TRACKER, AN ICON WILL APPEAR ON THE PHONE TO INDICATE THAT THE APP HAS BEEN DOWNLOADED AND A NOTIFICATION WILL APPEAR ON THE PHONE AT REGULAR INTERVALS NOTIFYING THE USER OF THE MOBILE PHONE THAT DATA RELATING TO THE USER'S LOCATION AND/OR ACTIVITIES ARE BEING REMOTELY MONITORED, RECORDED AND ARCHIVED.

SPY PHONE LABS LLC IS NOT RESPONSIBLE FOR ANY UNAUTHORIZED USE OR MISUSE OF Phone Tracker. IF YOU BELIEVE THAT DATA HAS BEEN OBTAINED FROM YOUR PHONE WITHOUT PERMISSION THROUGH THE USE OF Phone Tracker, PLEASE CONTACT YOUR LOCAL LAW ENFORCEMENT OFFICIALS PROMPTLY.

To deter unlawful and/or unauthorized use of the Phone Tracker software and/or the secret or surreptitious gathering of data without the user's permission, an icon will appear on any smartphone on which Phone Tracker has been downloaded, and notifications are sent to the smartphone approximately every 12 hours to notify the user that Phone Tracker is running on the phone, and that certain data from the phone is being monitored and collected remotely.

Are you a U.S. Based Company?
Yes. Spy Phone Labs LLC is a U.S. Based company with offices in New York. Spy Phone Labs LLC is the World Leader in Phone Tracker Software for Android Phones. Phone Parent ® is a registered U.S. Trademark of Spy Phone Labs LLC

HOW IT WORKS: After installing Phone Tracker software on the phone, which takes approximately 30 seconds, parents can monitor the following data from their child's Android smartphone: (1) GPS location data on a plotted map (updated every 30 minutes); (2) Contacts on a Phone; (3) Apps Installed on a Phone. All of this data is available 24 hours a day, 7 days a week, from an account that can be established on our secure website at PhoneTracker.com.

What information does Phone Tracker record off the smartphone that it is installed on?
Phone Tracker will record the following activites on the smartphone it is installed on.
GPS Cell Phone Location Log - Approximately every 30 minutes the location of the smartphone will be logged using the GPS coordinates of the smartphone location.
Contacts on the Phone
Installed apps on the Phone

What smartphones does Phone Tracker Software support?
The app is compatible with Android 2.3 to Android 9 phones. We are in the process of writing an IPhone version of Phone Tracker which will be available.

How Do You Install Phone Tracker on Android Phones?
Once you click our free download buttons you will be sent to our Google Play Android page where you would click on the link to install the software. It usually takes about 30 seconds to download. Phonetracker installs on your Android phone just like any other Android marketplace app with the only difference being you will enter a username and password when you are installing and the software will begin to run in the background.

Phone Tracker    Phone Tracker   Phone Tracker

Make sure that GPS locations data is enabled on the phone. Make sure you checked off GPS services to enable GPS tracking on the phone. Whether or not you have GPS location data enabled on the phone only affects the GPS Location tracking of phonetracker.

After about 1-5 minutes, a notification should appear in notification tray at the top of the phone, indicating the Phone Tracker is running.

Log into your control panel at www.Phonetracker.com to validate the installation. On some phones it make take up to 20 minutes for the software to begin recording information. If no information has been received by then, try restarting your phone.

After this point data will begin to be transmitted off the phone to your account at Phonetracker.com. You can use the web browser to log into your account anytime by entering the username and password used when installing the app.

At this point you can make some calls, send some texts, and do some web-surfing to see if the data is being transmitted properly to Phonetracker.com control panel for you to view. The phone only transmits data to to the control panel if data is enabled on the phone and there is an internet connection so the software can send out the data. You will need to login within 7 days after downloading the software or the account will be deleted. Since this is a free service we do not want to maintain accounts that are not being used.

To Uninstall Phone Tracker from your Phone.
To uninstall Phone Tracker, go to Settings > Applications.

Scroll down to click on the phonetracker Icon and you will be brought to this screen.

Phone Tracker

Click on Force Stop
Then click uninstall.

When phone prompts you to hit OK to uninstall software. You will then see one more screen telling you software has been removed.

If you sell, discard or otherwise transfer phone in any way you installed software on you must uninstall the software and delete the downloaded Phone Tracker off the phone.

Do you provide Phone Tracker phone support?
We do not provide phone technical support on the software at this time. You can email us at support@PhoneTracker.com or open a support ticket with us in the control panel providing your user name you made account with so we can access your account.

Phone Tracker in my Country?
The user agrees that it is the responsibility of the user of Phone Tracker to research and follow the applicable law in their country in regard to the use of this software. By downloading and installing Phone Tracker, you represent that Phone Tracker will be used in a lawful manner in accordance with the laws in your jurisdiction. You must also read and agree to our User Agreement before installing Phone Tracker and using the service. Only install Phone Tracker on SmartPhones you own; you must inform people using the smartphone that the software is on the smartphone and what it is tracking and keeping records of in accordance with any applicable laws.

Does the software have to be physically installed on the SmartPhone?
Yes you must have physical possession of the smartphone that the software will be installed.

How to install Phone Tracker on Android?
Click the free download link on the PhoneTracker.com website. You will be taken to the Google Play Android store so you can start the download.  The download may take thirty seconds to complete, depending on your network signal. 

Before the installation is complete, you will enter your preferred username and password, and the app will be running in the background.

Ensure that your GPS location data is turned on, and see that the GPS tracking service is enabled on your phone. You will get a notification after about one to five minutes showing that the app is running.

Login to the control panel from the official website of the PhoneTracker app to verify the installation.  The app may not record your phone data until after about twenty minutes, then the data will be available on the control panel. If you don't see anything, confirm that your network is good then restart your phone.

The app may not record your phone data until after about twenty minutes, then the data will be available on the control panel. If you don't see anything, confirm that your network is good then restart your phone.

How do I remove PhoneTracker from my Android phone?
Go to settings, then application, find the PhoneTracker app icon tap. It will bring up a page that has "FORCE STOP" and "UNINSTALL". Tap "FORCE STOP" then "UNINSTALL".


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Spy Phone ® is a registered U.S. trademark. Phone Parent are pending U.S. Trademarks. Spy Phone Labs LLC is a U.S. based company located in New York. Android ® is a registered trademark of Google ® : Samsung ® is a registered trademark of Samsung.